Terms & Conditions

OUR TERMS OF BUSINESS AND USE OF WEBSITE

1 INTRODUCTION

1.1 Welcome to The Interior Designers Hub Terms of Business and Use of this Website www.interiordesignershub.co.uk. (Terms)

1.2 These Terms apply to the use of this Website and Services provided by The Interior Designers Hub. By accessing this Website and/or placing an order you agree to be bound by the Terms set out below.


2 THESE TERMS

2.1 These are the Terms on which we allow use of this Website and supply Services and digital content to you. Please read these Terms carefully before you enter into a contract with us.

2.2 These Terms tell you who we are, how we will provide Services and digital content to you, what to do if there is a problem and other important information.

2.3 These Terms apply whether you are a consumer contracting with us wholly or mainly for your personal use or a business contracting with us in connection with your trade or profession.

2.4 If you do not agree to be bound by these Terms you should not use or access this Website. When you buy and use our Services, you agree to all of these Terms and you accept that you are entering into a legally binding contract with The Interior Designers Hub (Contract).

2.5 From time to time we may modify these Terms. If we make material changes, we will provide you with the opportunity to review the changes before they become effective. Your continued use of our Website or Services after we publish or send a notice about our changes to these Terms means that you are consenting to the updated Terms.

2.6 We reserve the right to limit your use of the Website and our Services and to restrict, suspend, or terminate your Hub Insiders Membership or use of our Facebook groups if we believe that you may be in breach of this Contract, our Code of Conduct, the law or are misusing the Services.


3 INFORMATION ABOUT US AND HOW TO CONTACT US

3.1 We are The Interior Designers Hub, a trading name of Kate Hatherell. Our address is The Old Police House, 3 Towerhead, Banwell, North Somerset BS29 6PG England.

3.2 You can contact us by email at [email protected] or by telephoning us on 07990 531629.

3.3 We will contact you by writing to you at the email address or postal address you provide to us.

 


4 FACEBOOK GROUPS

4.1 Access to our Facebook group Hub Insiders is available to anyone who works as an interior designer, or would like to work as an interior designer and who has responded to our group questions truthfully.

4.2 A request to join this Facebook group will confirm that the terms have been read and accepted and that you consent to having your details stored on our database.

4.3 We administer other Facebook groups and offer access to these groups as part of our Services.

4.4 You must have a Facebook account in order to access our Facebook groups and you agree to keep your Facebook password secure and confidential and adhere to the general terms and conditions as required by Facebook and to our Code of Conduct.

4.5 You are not permitted to share screenshots or content from the Facebook groups without our express permission.


5 HUB INSIDERS

5.1 Hub Insiders is a membership only programme co-ordinated by The Interior Designers Hub.

5.2 As a Hub Insiders Member you will receive an email welcoming you with information advising you about how to access our Services including the following:

• Access to all areas of the training vault on www.interiordesignershub.co.uk
• Mentorship including weekly hot seats calls
• Support including our manned Facebook group Hub Insiders
• Monthly Smash It pack
• Daily social media posts
• Weekly Blog Post ideas
• Invitations to attend all Hub Insiders meet ups including Zoom meetings

5.3 As a Hub Insiders Member, you agree to pay a joining fee together with a monthly subscription which is automatically renewed. Details of the fee and monthly subscription are available on our Website. The subscription is non-refundable regardless of whether you utilise the Services during this time.

5.4 However we offer a 14-day cooling off period from the day after we have received payment of your joining fee.

5.5 In the event that change your mind during the cooling off period, please email us at [email protected] and we will issue a refund to you of your joining fee.

5.6 If you terminate the Contract which you may do at any time during your membership by emailing us at [email protected], your entitlement to access the Services will cease immediately.

5.7 The Interior Designers Hub reserves the right to amend, withdraw or add to the Services and such amendment shall not give rise to any liability for refund of subscription fees you have paid or require you to pay any additional fee.

5.8 Membership to Hub Insiders is granted on an individual basis. Individuals who are a part of a larger organisation may join Hub Insiders but may not nominate any other person to use our Services in their place. Should multiple members of the same organisation wish to join Hub Insiders, the first joiner only will pay the joining fee and monthly subscription fees. We will waive the joining fee for subsequent members who will pay subscription fees only.

5.9 We reserve the right to increase joining fees and subscription fees. Hub Insiders Members acknowledge and accept that subscription fees may vary from time to time after they have become a Hub Insiders Member.

5.10 You agree that we can suggest you to our clients as part of the Find a Designer service offered on our Website.


6 LEVEL 3 DIPLOMA IN PROFESSIONAL INTERIOR DESIGN SKILLS

6.1 The Level 3 Diploma in Professional Interior Design Skills (Diploma) is a Service offered by The Interior Designers Hub that is externally verified through The AIM Group and is registered with Ofqual, The Office of Qualifications and Examinations Regulation, a non-ministerial government department that regulates qualifications, exams and tests in England.

6.2 The Diploma is a modular course with 10 modules described on our Website. It is a flexible online course and you can complete the modules at your own pace within 3 years. You will receive access to our Facebook group called Student Campus.

6.3 Once you enrol on the Diploma, we will verify your identity and register you as a student with the awarding body for your qualification. Once your identity details are verified, you will receive an email welcoming you with information advising you about how to access our Services relating to the Diploma. We will supply you with a login and password to access the teaching materials which includes digital content.

6.4 When you enrol on the Diploma you agree to pay the fee for the Diploma (Diploma fee). Details of the Diploma fee are available on our Website prior to enrolment and before entering into this Contract. You can choose to pay the Diploma fee in full following enrolment and we offer a discount on this one-off payment. Alternatively you can pay the Diploma fee in 12 monthly instalments.

6.5 We offer a 14-day cooling off period from the day after we have received your first payment in respect of the Diploma fee, whether you have chosen to pay in full or instalments.

6.6 In the event that change your mind during the cooling off period, please email us at [email protected]

6.7 We will issue a refund to you of sums you have paid us and deduct from any refund the sum of £175 which we consider to be a proportionate amount for the supply of the Services during the cooling off period.

6.8 Following the cooling off period, you will not be able to cancel the Contract for the Diploma and the fee is non-refundable regardless of whether you have paid in full, chosen to pay in instalments or whether you utilise the Services. For the avoidance of doubt, if you choose to pay the fee in instalments, you are agreeing to pay all 12 instalments.

6.9 In the event that you fail to make payment of an instalment, the entire outstanding balance of the Diploma fee will immediately become due. We reserve the right to take legal action to recover such sum from you.

6.10 If you choose to pay the Diploma fee in instalments, you may temporarily freeze payment of the instalments for up to 3 calendar months for the following reasons only of serious illness, serious injury, redundancy or loss of livelihood. We will require you to produce proof which is satisfactory to us for any of these reasons that you are relying on to freeze payment of instalments. Freezing payment of instalments is not equivalent to cancelling the Contract.

6.11 If you wish to freeze payment of the instalments, you can request us to do so in writing.

6.12 If we agree to freeze payment of the instalments, we will do so with effect from the next instalment due. We will not refund any instalments already paid.

6.13 You must tell us when you plan to resume paying the instalments.

6.14 Instalments will become due after 3 months of freezing payments. If you fail to make payment of the next instalment due following a 3 month payment freeze, the entire outstanding balance of the Diploma fee will immediately become due. We reserve the right to take legal action to recover such sum from you.

 

7 SKETCHUP’S NOT SCARY

7.1 SketchUp’s Not Scary is a suite of training courses we offer to train you how to use Sketch Up, a 3D design software developed by Trimble Inc.

7.2 Our SketchUp’s Not Scary courses are a combination of digital content including training, support and purchase of a SketchUp licence. Details of SketchUp’s Not Scary courses and fees are available on our Website prior to purchase and before entering into this Contract.

7.3 The Interior Designers Hub is a recognised Reseller of Trimble SketchUp Software and we are authorised as an agent to market and facilitate sales of SketchUp Software to end-users.

7.4 SketchUp’s Not Scary course fees are payable in 12 monthly instalments.

7.5 You would usually have 14 days to change your mind. However if you download the digital content within this period, your right to change your mind will cease with immediate effect and you will be deemed to have waived your rights in this respect.

7.6 You will not be able to cancel the Contract for SketchUp’s Not Scary courses. The fees are non-refundable regardless of whether you utilise the Services. For the avoidance of doubt, you are agreeing to pay all 12 monthly instalments.

7.7 In the event that you fail to make payment of an instalment, we reserve the right to revoke the licence.

7.8 In the event that you fail to make payment of an instalment, the entire outstanding balance of the SketchUp’s Not Scary course fee will immediately become due. We reserve the right to take legal action to recover such sum from you.

7.9 We do not offer the option of freezing payments for SketchUp’s Not Scary courses.

 

8 PLUG-INS, EXTENSIONS AND SKETCHUP STANDALONE LICENCES

8.1 We offer a variety of digital content including plug-ins, extensions and SketchUp licences so you can buy, renew or upgrade an existing SketchUp licence through us. Details of licence fees are available on our Website prior to purchase and before entering into this Contract.

8.2 Licence fees are payable in full in advance of you receiving a plug-in, extension and SketchUp licence and are non-refundable.

8.3 You would usually have 14 days to change your mind. However if you download the digital content within this period, your right to change your mind will cease with immediate effect and you will be deemed to have waived your rights in this respect.

8.4 You will not be able to cancel the Contract for a plug-in, extension and SketchUp licence.

8.5 SketchUp licences will be granted to you directly from Trimble SketchUp and you will receive a personal, worldwide, non-assignable and non-exclusive licence to use the executable version of the Trimble SketchUp Software. The terms of use are available on www.sketchup.com.

8.6 We offer no warranties in respect of Trimble SketchUp Software and are not liable for any damage or loss you suffer as a result of entering into a licence with Trimble SketchUp.

8.7 Plug-ins and extensions will be licenced to you by a third party and we are not liable for any damage or loss you suffer as a result of entering into such licences.


9 TRAINING SERVICES

9.1 We offer a number of Training Services, details of which are available on our Website including Mood Board Masterclass and Instagram for Interior Designers. We reserve the right to offer other Training Services.

9.2 Where you wish to receive Training Services offered on our Website, you agree to pay the fee in full in advance of receiving the Service.

9.3 We offer a 14-day cooling off period from the day after we have received your payment. In the event that change your mind during the cooling off period, please email us at [email protected]

9.4 If you cancel during the cooling off period after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind. We will deduct a proportionate amount for the Services we have supplied from any refund of the fees you have paid.

9.5 Following the cooling off period, you will not be able to cancel the Contract for Training Services and the fee is non-refundable regardless of whether you utilise the Services.

 

10 SHARING

10.1 You acknowledge and accept that when you share information on our Facebook Groups, others can see, copy and use that information.

10.2 Members are not permitted to share screenshots or content from our Facebook groups, without our express written permission.

10.3 You acknowledge and accept that content that we supply on our Website and Facebook groups or shared in our meet-ups must not be shared elsewhere without our express written permission.

10.4 We are not obligated to publish any information or content within our Services and can remove it in our sole discretion, with or without notice or explanation.

10.5 We respect the intellectual property rights of others. We require that information posted by Hub Insider Members be accurate and not in violation of the intellectual property rights or other rights of third parties.

10.6 You agree to abide by our Code of Conduct in respect of our Facebook groups.

 

11 PAYMENTS

11.1 Payments are to be made via the Website.

11.2 Payments can be made by either credit or debit card via our Stripe payment gateway. Your payment details will be stored by Stripe secure servers for the lifetime of your Hub Insiders membership or until you have made payment of all 12 instalments of the Diploma fee. We accept no responsibility for any error, omission, negligence of Stripe. For full terms and conditions for Stripe, follow the contact link on its on its website: https://stripe.com/gb.

11.3 If you choose to pay in instalments or when paying monthly subscription fees, your payment method will automatically be charged when the instalment is due or at the start of each subscription period for the fees applicable to that period.

11.4 You acknowledge and accept that it is your responsibility to update your credit or debit card details if they should change.


12 INTELLECTUAL PROPERTY

12.1 All content on our Website and on any social media account controlled by us, including but not limited to Facebook, Instagram, and Pinterest accounts, other online page or presence and any other area whatsoever which we use for any reason is the intellectual property of The Interior Designers Hub unless otherwise stated.

12.2 You must not use any photo, copy, text or other material from the Website for any reason. Downloading of any images, text, videos, online tutorials, or any material is strictly prohibited unless it is intended to be downloaded as the digital content we supply to you as part of the Diploma.

12.3 In particular, we retain all intellectual property rights in the Website, and nothing shall be construed as granting any rights to you or any other person in respect of such intellectual property rights. Title to and ownership of all intellectual property rights embodied by or otherwise incorporated into the content of the Website including the digital content for the Diploma or Training Services shall remain with us. Except as expressly provided in these Terms, nothing shall be construed to grant to you any right, title or interest in or to such content.

12.4 For the avoidance of doubt, all intellectual property in the online tutorials, pdf tutorials and any other material and content on the Website belongs to The Interior Designers Hub.

12.5 Should you breach these Terms, we reserve the right to take immediate legal action against you.


13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, our failing to use reasonable care and skill or our supplying digital content that is not as described, fit for purpose and of satisfactory quality, but we are not responsible for any loss or damage that is not foreseeable.

13.2 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, there was a strong likelihood it might happen.

13.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the Services and digital content we supply.

13.4 If defective digital content which we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. For the avoidance of doubt we shall not be liable for any losses you suffer as a result of entering into a SketchUp Software licence.

13.5 We are not liable for business losses. Where we supply our Services to non-consumers, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.6 While we use reasonable endeavours to verify the accuracy of any information we place on the Website and our Facebook groups, we give no warranties, whether express or implied, in relation to its accuracy.

13.7 We will attempt to ensure continuity of our Services at all times, however we cannot be held responsible for interruptions where these are outside of our control. Server downtime, hacking, force majeure and other crises may interrupt our Services and we will endeavour to repair any issues promptly. We will have no obligation to compensate you for any periods of temporary disruption to our Services in these situations.

13.8 We give no warranty that the Website or our Facebook groups will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the servers that make them available, are free of viruses or bugs.

14 HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our Website.


15 TERMINATION

15.1 Both you and we may terminate your Hub Insiders Membership at any time by serving written notice to one another. Memberships shall renew monthly and notice to cancel must be given prior to their next payment due date. No refunds are payable. Access to the Services shall be withdrawn upon of notice being served

15.2 You may resign from Hub Insiders membership at any time by emailing us at [email protected] or via the contact form on our Website. Please note that only written resignations can be accepted.

15.3 Subscriptions are non-refundable.

15.4 We reserve the right to terminate any Hub Insiders Membership without notice in the event of a Member being in breach of our Terms including our Code of Conduct.

15.5 The following shall survive termination:

• Our rights to use and disclose your content and feedback;
• Members’ rights to further re-share content and information you shared through the Service where applicable.
• Any amounts owed by either party prior to termination remain owed after termination.

16. Dispute Resolution

16.1. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

16.2. If a Hub Insiders Member feels aggrieved due to the alleged actions of another member during the course of their mutual use of our Services or has concerns that another member is breaching the Hub Insiders Code of Conduct, they are encouraged to raise this respectfully with the member concerned and keep a record of any correspondence that arises as a consequence as well as any screenshots that may be relevant, if appropriate. We will not intervene in any cases where the concerns have arisen outside of the use of our Services.

16.3. In the event that the grievance escalates, and the members feel unable to resolve this personally, they should report their concerns to us. Should the grievance relate to the use of our Facebook groups, members should contact Kate Hatherell who is the administrator of our Facebook groups.

16.4. Where the administrator of our Facebook groups is made aware that the conduct of any member is in breach of our Terms, including our Code of Conduct, they will always try to resolve this informally. However we reserve the right to take the following actions:
• Suspend the member from posting either for a specific period of time, or until a satisfactory resolution is reached
• Remove the member from Hub Insiders and our Facebook group
• Cancel the membership of the individual concerned (without refund of subscriptions where applicable)


17. OTHER IMPORTANT TERMS

17.1. You acknowledge and accept that we will provide notices to you in the following ways: online as a notice on our Website, through our Facebook groups or a message sent to the contact information you provided to us. You agree to keep your contact information up to date. We cannot be held responsible for the loss of value to you as a result of your failure to maintain your contact information or to check your email junk/spam folders.

17.2. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

17.3. You may not assign or transfer this Contract or your membership or use of Services to anyone without our consent.

17.4. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.5. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.6. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

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